About this website
This website is operated by Anneli Müller Physiotherapy, Unit 3, West Suites, Lady Pohamba Private Hospital, Frankie Fredericks Street, Windhoek, Namibia. It provides information about our services and lets you request an appointment.
No medical advice
The content on this website is general information about physiotherapy and our practice. It is not medical advice, a diagnosis or a treatment plan, and it does not replace consulting a qualified healthcare professional. See our Medical Disclaimer for detail.
Booking an appointment
- A booking made online is a request for a specific time slot and is confirmed by the email confirmation we send you.
- You must give accurate contact details — we use them to confirm, remind and, if necessary, reschedule your appointment.
- Please arrive a few minutes early. Arriving late may shorten your session, as the following patient's time cannot be used.
- We may need to move or cancel an appointment (for example due to practitioner illness or an emergency). We will contact you as soon as possible and offer the earliest alternative.
Cancellations and missed appointments
Please give us at least 24 hours' notice if you cannot make an appointment, so the slot can be offered to another patient. You can cancel using the link in your confirmation email, or contact reception.
Appointments cancelled at short notice or missed without notice may be charged for, in line with normal practice policy. Medical aid schemes generally do not cover missed appointments.
Fees, payment and medical aid
Fees are quoted on request and are payable on the day of treatment unless other arrangements have been made. Where we submit a claim to your medical aid on your behalf, you remain responsible for any amount the scheme does not pay, including co-payments, shortfalls and rejected claims.
Acceptable use
When using this website, you agree not to:
- Make false, fraudulent or automated bookings, or bookings you do not intend to keep.
- Attempt to gain unauthorised access to the site, the booking system or any patient data.
- Interfere with the operation of the site, or use it in a way that breaks any law.
- Copy, republish or commercially exploit content from the site without our written permission.
Intellectual property
All content on this website — text, images, logos, layout and design — belongs to Anneli Müller Physiotherapy or its licensors and is protected by copyright. You may view and print pages for your own personal, non-commercial use.
Availability
We aim to keep the website and booking system available, but we do not guarantee uninterrupted access. Features may be changed, suspended or withdrawn without notice. If online booking is unavailable, please contact reception directly.
Links to other sites
The site may link to third-party websites (for example maps or WhatsApp). We do not control those sites and are not responsible for their content or their privacy practices.
Limitation of liability
To the extent permitted by law, we are not liable for any loss or damage arising from your use of, or inability to use, this website or from reliance on its general content. Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence.
This clause applies to the website. It does not limit our professional responsibility for the clinical care we provide to you.
Privacy
Our Privacy Policy explains how we handle your personal and health information and forms part of these terms.
Changes and governing law
We may update these terms from time to time; the version published here at the time you use the site applies. These terms are governed by the laws of the Republic of Namibia, and the Namibian courts have jurisdiction over any dispute.
Contact
Questions about these terms: amullerphysio@gmail.com or 083 335 5230.